Privacy Policy

This Privacy Policy applies to all personal information collected by us, regardless of the medium, including but not limited to our website at www.heleneperformance.net, email communications, in-person interactions, and any other methods of data collection we may use in the course of providing our services.

 

By accessing our services, you agree to the collection, use, and sharing of your personal information as described in this policy. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with applicable data protection laws.

 

1. Personal Information We Collect

At Hélène Performance, we collect personal information that is necessary to provide you with our professional coaching services, improve our offerings, and communicate effectively with you. This includes:

• Names

• Email addresses

• Phone numbers

• History of purchases and communications

 

In addition to the information you provide directly, we automatically collect certain types of information when you interact with our services:

• IP Addresses and Browser Type: When you visit our website, we automatically collect your IP address and the type of browser you are using. This helps us understand how our website is being used and to improve user experience.

• Device Information: We may collect information about the device you are using to access our services, including the hardware model, operating system, and unique device identifiers.

• Usage Data: Information on how you use our website, such as the pages you visit, the links you click, and the searches you make.

 

This automatic data collection helps us to understand our users' preferences and to tailor our services to better meet your needs.

​
 

2. Use of Your Data

We use the collected personal data primarily for communication, delivering the services requested, and improving our service offerings through personalized training plans and online learning or targeted communication for instance.

 

​

3. Sharing Your Data

We respect your privacy and are committed to protecting your personal information. Here is how we handle your data when it comes to third-party sharing:

• Service Providers: We share your personal information with trusted third-party service providers who are instrumental in delivering our services. This includes entities such as Nolio (training plans and communication), Gmail (email communication), HubSpot (client relationship management), Wix (website communication and forms), Calendly (scheduling), Zoom (video conferencing), and Square and Stripe (payment processing). Our agreements with these partners ensure they comply with stringent data privacy regulations, such as PIPEDA and GDPR, and use your information solely for the purposes of delivering the agreed services.

• No Sale of Personal Data: We do not sell your personal data to third parties for marketing purposes. Your trust and confidentiality are central to our professional relationship.

• Legal Requirements: There are circumstances under which we may be legally required to share your information. This can include law enforcement requests, court orders, or other legal procedures. We aim to maintain confidentiality to the fullest extent possible; however, when mandated by law, we will disclose only the necessary information required by the legal process.

• Emergency Situations: Additionally, in situations where urgent intervention is deemed necessary to prevent serious harm, we may be required to disclose certain information to relevant authorities or parties. This action will be taken with due consideration for your safety and privacy.

 

Please be assured that any sharing of data under legal compulsion is approached with the utmost regard for your privacy and legal rights.

 

4. User Rights

As a valued user of Hélène Performance, you have specific rights regarding your personal data. These rights include:

• Access and Rectification: You have the right to access your personal information and to ask for it to be corrected if it is inaccurate or incomplete.

• Objection to Data Processing: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or when the processing is based on legitimate interests. Upon receiving an objection, we will cease processing your information unless we have compelling legitimate grounds which override your rights and freedoms.

• Data Portability: You have the right to receive the personal data that you have provided to us in a structured, commonly used, and machine-readable format. You also have the right to request that we transfer this data to another controller, where technically feasible.

• Deletion: You may request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected or when you have withdrawn your consent (if the data processing was based on consent).

 

To exercise any of these rights, please contact us at helene@heleneperformance.net. We will respond to your request within 30 days. In certain circumstances, this period may be extended by two months, depending on the complexity and number of requests. We will inform you of any such extension within one month of receiving your request, along with the reasons for the delay.

​
 

5. Cookies and Similar Technologies

Our website, developed using Wix, along with third-party services, employs cookies and similar technologies to enhance your browsing experience and to provide personalized services. For detailed information regarding how we use cookies and the specific types employed on our site, please review the cookie settings available in your browser or visit Wix and the respective third-party websites.

 

Withdrawing Consent: You have the right to withdraw your consent to the use of cookies at any time. If you wish to do so, you can typically remove and reject cookies through your web browser settings. Please note that changing your settings and refusing cookies may affect the functionality and features of our site.

For more information on how to manage and delete cookies, visit the help pages of your web browser or see www.aboutcookies.org for guidance.

​
 

6. Data Security

We prioritize the security of your personal information. We implement a range of security measures designed to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, encryption, access controls, secure data storage solutions, and regular security assessments.

​

While we strive to use commercially acceptable means to protect your personal data, it is important to acknowledge that no method of transmission over the Internet or method of electronic storage is 100% secure. As such, while we endeavor to protect your personal information, we cannot guarantee its absolute security.

​

We are committed to ongoing evaluation and enhancement of our security protocols to adapt to new challenges and threats, ensuring that your data is handled with the highest standard of care and protection.

 

​

7. International Data Transfer

We understand that our clients hail from various regions around the globe, including Canada, the USA, Europe, and Australia. Due to the international nature of our services, your personal information may be transferred to, stored in, or processed in countries outside of your country of residence, including countries that may not have the same data protection laws as those in the area where you are located.

 

When we transfer your data to other countries, we do so in compliance with applicable laws and regulations and ensure that your information receives the same level of protection as if it remained within your home country. This includes:

• Adhering to the General Data Protection Regulation (GDPR) when transferring data from the European Economic Area (EEA).

• Implementing standard contractual clauses approved by the European Commission or relevant authorities for data transfer outside the EEA.

• Ensuring that third parties we work with in countries outside of the EEA are committed to data protection standards that are acceptable according to international guidelines.

 

We are committed to ensuring that your data is handled with care, regardless of where it is processed.

​
 

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

1. Client Records: Personal information related to your client account, including names, contact information, and session history, will be retained for the duration of our business relationship and for up to 7 years after the relationship ends. This retention period complies with legal and tax record-keeping requirements.

2. Payment Information: Payment-related information will be retained only as long as required to process transactions and for compliance with applicable financial and tax regulations. Sensitive payment data is managed and stored by our third-party payment processors (Square and Stripe) in accordance with their retention policies.

3. Communication Data: Emails, messages, and other communication data are retained for up to 3 years after the communication is received to ensure the resolution of inquiries or disputes.

4. Website Usage Data: Technical data, such as IP addresses and cookies, is retained in accordance with our Cookie Policy and applicable regulations, typically not exceeding 1 year from the date of collection.

5. Request for Deletion: Upon receiving a verified request for deletion, we will securely delete your personal information unless retention is necessary to comply with legal or contractual obligations.

 

After the applicable retention period, your personal information will be securely deleted, anonymized, or destroyed. If you have questions about specific retention periods, please contact us at helene@heleneperformance.net.

​

​

9. Children’s Privacy and Services for Minors

Hélène Performance is committed to protecting the privacy of young people. While our services are primarily targeted at adults, certain offerings, such as running workshops, may be suitable for individuals aged 15 years and older. In these cases:

• Parental Consent: We require verifiable parental consent for any user under the age of 18 who participates in our services. This consent is obtained through a clear and straightforward process, where parents or guardians must complete and return a consent form, either electronically or in paper form, before any personal data is collected from minors.

• Verification Process: To verify the consent given is legitimate, we may follow up with a phone call or an email to the parent or guardian. Only after verifying consent will we proceed with the collection and use of personal information from minors.

• Use of Information: The data collected from minors is strictly limited to what is necessary to provide the service for which the information is collected. We do not use this information for unrelated purposes.

• Rights and Access: Parents or guardians have the right to review the information collected from their children, request its deletion, and refuse further collection or use of the child’s information.

 

We take these steps to ensure that the privacy of minors is adequately protected, while also giving them the opportunity to participate in beneficial services under the guidance and consent of a parent or guardian.

 

10. Policy Updates

We may update this privacy policy to reflect changes in our practices or legal requirements. Whenever we make a change, we will:

• Update the "Last updated" date at the top of this privacy policy.

• Notify you by posting a prominent notice on our website and, if you are a registered user or we have your email address, by sending you an email notification.

• Summarize the key changes made.

 

We understand the importance of being transparent about changes to our privacy practices. Therefore, previous versions of our privacy policy will be accessible for review; a hyperlink will be provided at the top of the privacy policy page, redirecting to archived versions.

 

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes to this policy will constitute your acceptance of such changes.

 

11. Person Responsible for Data Protection

In compliance with Quebec's Law 25, we have designated a Person Responsible for the Protection of Personal Information (PRPPI) to oversee our data privacy practices and ensure compliance with applicable laws. This person is responsible for:

• Ensuring the implementation and effectiveness of privacy measures.

• Responding to inquiries and requests regarding personal information.

• Handling complaints related to the handling of personal data.

If you have any concerns, questions, or requests regarding your personal information or this privacy policy, you can contact the PRPPI using the information below:

 

Person Responsible for Data Protection:
Hélène Dumais
Montreal, QC, Canada
Email: helene@heleneperformance.net

​

12. Contact Information

This site is owned and operated by Hélène Dumais, based in Montreal, QC, Canada. For questions about this privacy policy or your personal data, contact us at helene@heleneperformance.net or through any of our social media channels.