Privacy Policy

At Hélène Performance, I respect your privacy and am committed to protecting your personal information.

This Privacy Policy explains what information I collect, how I use and protect it, how long it is retained, and your privacy rights.

It applies to my website, professional coaching, online training plans, health and fitness education, and related services.

 

1. Information I Collect

Depending on how you interact with my business, I may collect:

• Contact information: Name, email address, phone number, and location.

• Client and service information: Goals, preferences, appointments, communications, services purchased, and payment records.

• Coaching and training information: Personal or professional circumstances, training history, performance, health information, injuries, physical limitations, and other information relevant to your services.

• Website information: Technical and usage information collected through cookies, forms, and similar technologies.

Information is collected directly from you through communications, intake forms, bookings, coaching sessions, and training platforms, or automatically through website technologies.

I limit collection to what is necessary for identified purposes and obtain appropriate consent, including express consent when required for sensitive personal information.

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2. How I Use Your Information

I use personal information to:

• Respond to inquiries and communicate with you.

• Provide and personalize coaching, training, education, and related services.

• Manage appointments, payments, and client relationships.

• Maintain relevant client records and continuity of services.

• Operate and improve my website and business.

• Meet applicable legal and professional obligations.

I do not sell your personal information. Marketing communications are subject to applicable consent requirements, and you may unsubscribe at any time.

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3. Digital Platforms & Information Sharing

I use the following digital services to operate my business:

• Wix: Website hosting, bookings, scheduling, payments, and cookie management.

• Nolio: Online training plans, performance tracking, athlete feedback, and training-related communication.

• Google Workspace: Intake forms, email, video meetings, and related records or administrative activities.

• Square: Payment processing.

• Stripe: Payment processing where applicable to services purchased through Nolio.

Some providers may process or store personal information outside Québec or Canada. These arrangements are managed in accordance with applicable privacy requirements.

I do not share personal information with unrelated third parties for their own marketing purposes.

Information may otherwise be disclosed with your authorization or where required or permitted by law, including certain circumstances involving serious risks to safety.

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4. Confidentiality, Security & Retention

I take reasonable security measures appropriate to the sensitivity of the information collected, including additional care for health-related and other sensitive information.

Personal information is retained only as long as necessary for the purposes for which it was collected, for justified continuity of services, or as required or permitted by law.

Client information is reviewed periodically, including when a professional relationship becomes inactive. Information no longer required is securely deleted, destroyed, or anonymized in accordance with applicable requirements.

Financial and tax records are generally retained for six years after the relevant year, or longer where required by law.

You may contact me for information about applicable retention periods or to exercise your privacy rights.

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5. AI-Assisted Notes, Recording & Transcription

Some online coaching sessions take place through Google Meet, which offers AI-assisted notes, recording, and transcription features.

These features are optional for coaching clients and are subject to separate consent choices.

• AI-assisted notes: May be used, with your consent, to support coaching continuity, session summaries, and follow-up.

• Recording and transcription: May be requested separately for ICF credentialing, mentor coaching, supervision, or related professional assessment purposes.

Providing consent does not mean these features will be used during every session. You may decline or withdraw consent without affecting your access to coaching.

When used, the resulting information may be processed by Google and stored within my Google Workspace environment. Access, sharing, and retention are restricted according to the stated purpose and applicable privacy requirements.

Consent withdrawal applies to future processing; previously collected information remains subject to applicable retention, deletion, and privacy rights.

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6. Cookies & Website Technologies

My website is hosted on Wix and uses cookies and similar technologies for essential functions and, where enabled, analytics and additional features.

Cookie preferences are managed through the website's available privacy controls. You may also adjust your browser settings.

Consent is requested for technologies requiring it under applicable law.

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7. Your Privacy Rights

Subject to applicable law, you may:

• Request access to your personal information.

• Request correction of inaccurate or incomplete information.

• Withdraw consent where applicable.

• Request information about how your information is used, shared, and retained.

• Request deletion or portability of eligible information, where provided by law.

• Submit a question, concern, or privacy complaint.

To exercise these rights, contact me using the information below. I will respond within the applicable legal timeframe, generally 30 days for access or correction requests under Québec law.

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8. Minors

When services are provided to minors, personal information is collected and handled with appropriate safeguards and consent according to applicable legal requirements.

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9. Changes to This Policy

This policy may be updated to reflect changes in my services, technologies, practices, or legal requirements.

The current version and its last-updated date will be available on my website. Significant changes will be communicated as required by law.

Previous versions are available in the Privacy Policy Archives (see top of the page).

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10. Privacy Contact

Hélène Dumais
Owner & Person Responsible for the Protection of Personal Information
Hélène Performance
Montréal, Québec, Canada

Email: helene@heleneperformance.net
Website: www.heleneperformance.net

For questions about this policy, privacy requests, or complaints concerning your personal information, please contact me by email.